Privacy Policy

Last updated: December 2024

Introduction

STAYBOOKED ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging service.

Information We Collect

When you opt-in to receive SMS messages from STAYBOOKED, we collect the following types of information:

• • Contact Information: Your mobile phone number, name, and business name (if provided)
• • Appointment Data: Your appointment information, scheduling preferences, and service history
• • Communication Preferences: Your messaging preferences and opt-out requests
• • Usage Data: Information about how you interact with our messages and services

How We Use Your Information

We use your personal information solely for the following purposes:

• • Send appointment reminders and confirmations
• • Provide service updates and important notifications
• • Handle rescheduling requests and appointment changes
• • Send review requests after completed appointments
• • Improve our services and customer experience
• • Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• • Service Providers: We may share information with our messaging service provider (Twilio) for SMS delivery
• • Legal Requirements: We may disclose information when required by law or to protect our rights
• • Business Partners: We may share information with business partners only with your explicit consent
• • Business Transfers: In the event of a merger or acquisition, your information may be transferred

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Limited access to personal information on a need-to-know basis
• • Secure data storage and processing systems

Your Rights and Choices

You have the following rights regarding your personal information:

• • Opt-out: You can opt-out of SMS messages at any time by replying "STOP"
• • Access: You can request access to your personal information we hold
• • Correction: You can request correction of inaccurate or incomplete information
• • Deletion: You can request deletion of your personal information
• • Portability: You can request a copy of your data in a portable format
• • Withdraw Consent: You can withdraw your consent at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete your information when you opt-out of our services, unless we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: